Our Charter states our commitment to our stakeholders and:
• Defines our role;
• Outlines our service commitment to our stakeholders;
• Highlights our expectations of our stakeholders;
• Provides information on how our stakeholders can contact us;
• Gives information on our feedback mechanism;
• Fits into our Strategic Objectives;
• Constitutes an integral part of the way we conduct our business; and
• Defines our relationship with all our stakeholders.

WHO WE ARE
The Debt Management Office (DMO) is a public agency created by an Act of the National Assembly, The Debt Management Establishment Act 2003, for the purpose of:

• Maintaining and disseminating timely, reliable debt data;
• Ensuring effective and efficient management of Nigeria’s public debt portfolio;
• Assisting Government in formulating and implementing sustainable debt strategies;
• Advising on borrowing policies and assisting in the management of government's contingent liabilities; and
• Tracking Federal Government's loans to sister African countries.

OUR VISION
To manage Nigeria’s debt as an asset for growth, development and poverty reduction

OUR MISSION
To rely on a well-motivated, professional workforce and state-of-the-art technology to be among the emerging markets’ top ten Debt Management Offices, in terms of best practice and contribution to national development, by the year 2012

OUR CORE VALUES - EXCITE
• Excellence
• Commitment
• Integrity
• Teamwork
• Efficiency  

WHO WE SERVE
Our clients and stakeholders spread across three broad categories as follows: • Intradepartmental Clients & Stakeholders
          • DMO Supervisory Board; DMO members of staff; Federal Ministry of Finance; Office of the Accountant General of the Federation; Budget Office of the Federation.
• Interdepartmental Clients & Stakeholders
          • States & Local Government Areas; National Assembly; Federal Ministries and Agencies; Central Bank of Nigeria; Securities and Exchange Commission; Nigerian Investment Promotion Commission; National Planning Commission.
• Public & Private Sector Stakeholders
          • Public Sector partners; Organized Private Sector; Business and Professional Associations; The Nigerian Stock Exchange; Development Partners - Bilateral Donor Agencies and Multilateral Financial Institutions; External creditors – official and private; Civil Societies; Media; Contractors, Consultants and the General Public.

SERVICES WE RENDER
• External Debt Negotiation
• Debt Recording
   • Public Debt Recording
   • Special Accounts
• Debt Servicing & Settlement
   • Debt Settlement & Externalization
• Domestic Debt Operations
   • Market Development
   • Securities Issuance
• Sub-national Debt Management
   • Public Debt Education
   • Establishment of State Debt Management Departments
   • Public Debt Management Capacity Building
   • Coordination of Donor intervention in debt management
• Policy & Strategy
   • Debt Strategy
   • Monitoring & Compliance
   • Research & Documentation
• Risk Management
• Human Resources & Administration
• Corporate Affairs & External Stakeholder Relations

OUR STRATEGY: 2008 – 2012
Broad Objective
To ensure that National and Sub-national Governments subscribe to the principles of prudent and sustainable borrowing, and effective utilization of resources, and to create a robust domestic debt market supportive of private sector development.
Strategic Objectives
• To establish and develop effective institutions and debt management capabilities at the sub-national level;
• To maintain a comprehensive, reliable and efficient national and sub-national debt database, and to ensure prompt and accurate settlement of debt service obligations;
• To build a first-rate and internationally competitive bond market, not only to support government financing needs but also to provide the private sector access to long-term financing, in line with the Financial Sector Strategy (FSS) 2020;
• To develop innovative approaches for optimally accessing external financing;
• To make Nigeria an exporter of debt management skills and major destination for out-sourced debt management services;
• To build and maintain a well-motivated and professional workforce that will drive DMO’s Strategic Objectives.

OUR SERVICE DELIVERY STANDARDS

We commit to:
• Treat you with respect, courtesy and professionalism;
• Continuously keep you informed of what we are doing;
• Publicly and widely disseminate information that will foster transparency and forthrightness in all our dealings;
• Ensure that you have easy access to us and our services;
• Be efficient in our use of resources;
• Be accountable for our actions and deeds as they relate to you;
• Ensure that our website is easy to use, well set out, up to date and answers your needs;
• Ensure that the quality of our services remains top-class by incorporating relevant advances in Information and Communications Technology in our business process;
• Constantly dialogue with you on matters affecting you relative to the services we deliver; and
• Listen and give serious consideration to all suggested ways of improving our services.

PERFORMANCE TARGETS

We commit to:
• Publish and circulate quarterly and annual reports of our activities;
• Respond to enquiries and requests for information on debt data and other public debt issues within a period of 5 days from receipt.

OUR EXPECTATIONS FROM THOSE WE SERVE

We expect all our external stakeholders to:
• Treat us with respect and courtesy;
• Provide us with reliable and timely information about their needs; and
• Give us prompt and constructive feedback.
We expect all members of staff of the DMO, our internal stakeholders to:
• Be punctual, prompt, diligent, courteous and transparent in the performance of their duties;
• Uphold the DMO Core Values; and
• Be worthy ambassadors of the office at all times.

OUR GRIEVEANCE REDRESS PROCEDURES

The DMO operates a 7 hour Servicom office and if you telephone us, we will;
• Handle your call between 9.00am and 5pm on each working day;
• Identify ourselves by name and or our work area;
• Aim to resolve your enquiry during the call;
• Refer you to an appropriate source if we are unable to assist you in the first instance;
• If the query is more complex, we will respond to you as soon as possible and within three working days.
If you send us a fax, an e-mail, or drop a complaint in the suggestion box at the Front Desk we will;
• Respond to you within 10 working days of receipt;
• Respond within 15 working days of receipt where the enquiry is more complex;
Where an immediate response is not possible due to the nature of the inquiry, we will:
• Inform you of the time needed to provide a final response; and
• Give you a name and a telephone number to call if you have further queries.
In relation to our dealings with contractors, consultants, suppliers and the administration of contracts, we will ensure that:
• Every submission made follows the Due Process requirement of the Federal Government;
• We treat everybody fairly and equitably in our selection process;
• Payments are made in accordance with relevant schedules or contractual obligations.

STAKEHOLDER PARTICIPATION
The Debt Management Office shall:
• Consult with its clients and stakeholders as the occasion demands; and,
• Solicit the active participation of its clients and stakeholders at events such as meetings, conferences, workshops, seminars and study tours, as the occasion demands.

FEEDBACK
To fulfill our commitment to quality service, we would appreciate your constant feedback to us. This is the only way we can measure our performance in providing you with the services you need and make improvements where required.
We welcome your comments and suggestions regarding our performance including the quality, efficiency and timeliness of our services. Your suggestions on improvements or variations would be of great value to us.
You can use our online feedback form on our website at www.dmo.gov.ng or write to us through our mail box P.M.B. 532 Garki, Abuja, Nigeria.

We also encourage you to contact our Nodal Officer, Elizabeth Ekpenyong, DMO SERVICOM Unit, Debt Management Office, 1st Floor, NDIC Building, Plot 447/448 Constitution Avenue, Central Business District Abuja. Telephone:  234-9-6713985.
Please Email your feedbacks to servicom@dmo.gov.ng or enquiries@dmo.gov.ng .
You could also contact: Dr. E. J. F. Egem-Odey, Ministerial Nodal Officer, Federal Ministry of Finance, SERVICOM Unit, Room 141, Finance Headquarters, Abuja; Telephone 234-9 6270670; 234-803 4463709. As a last resort, you may contact – The Honourable Minister of Finance, Federal Ministry of Finance, 7th Floor, Finance Headquarters, Abuja.